I was the UX Design lead on the CMS Design System team.

Problem: The CMS design system was created to provide a cohesive experience across Healthcare.gov, Medicare.gov, and CMS.gov, brands that contained usability, accessibility, and design inconsistency across product teams.

Solution: I focused on delivering accessible, responsive digital experiences that prioritized user needs, advancing the CMS Design System to better support B2C product teams and drive product maturity.

Millions of people rely on CMS digital services each month, powered by the design system I helped mature. Internet archive of White House Fact Sheet.

Problem: The VA faced a challenge in addressing a void within its organization, which resulted in duplicative efforts. This issue stemmed from the lack of a centralized approach to sharing digital services across siloed teams.

Solution: I designed a tightly time-boxed Zero to MVP internal developer platform to set the stage for continued Digital Transformation at the VA.

The product design was based on Spotify's open-source platform, Backstage.io, where I co-branded the Material UI Design System using a design token approach ported from the VA Design System.

I was a senior UX designer serving in an individual contributor capacity, supporting several teams.

Problem: The challenge was to evolve a beta API service into a comprehensive developer-focused ecosystem, enabling consumers to build tools that better serve Veterans.

Solution: I advanced the platform from beta to version 2.0 by redesigning the onboarding path, support, and API collection, creating a scalable, developer-focused API ecosystem.

The VA Lighthouse Developer Experience program drives operational excellence, modernizing VA technology to enhance user experiences with secure digital tools. ~ VA’s Office of Information & Technology

Problem: A lack of standards for implementing design across the next-gen 2ndWatch SaaS suite has resulted in a fragmented and disconnected experience. Misaligned component development and varying implementation approaches created technical debt and increased complexity.

Solution: I designed a UI kit defining distance, shape, interactions, and component patterns to establish an enterprise design system supporting 2nd Watches' second-generation product line.

2nd Watch: Now, Ollion provides cloud-native professional services and ongoing managed cloud services to organizations

Problem: It had been nearly a decade since the last time the website had undergone any change, and honestly, it looked like it.

I hate that a new tab opens every time you click a link. It drives me crazy. I also think the look of the website is a little... Not very exciting.
—user feedback.

Solution: I integrated user-centered UX design methods to inform the redesign of ewu.edu driven by the needs of prospective students.

Full writeup about the University website redesign on Medium

I co-founded Futureada.org, a non-profit startup focused on empowering women and non-binary individuals. I developed the brand using user-centered design principles.

Read crafting user-centered branding for the non-profit FutureAda.org.